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FAQ

Q: Where are your doors and windows manufactured?

A: Our products are handcrafted from 100% American steel and labor in Spicewood, Texas in the Hill Country near Austin.

Q: Can I buy direct from your company?

A: No, not generally. We only sell through qualified dealers. Working with a dealer is necessary for Rehme to ensure proper representation during the sales process, superior service after the sale, and expert installation. In some cases, Rehme will sell direct to the builder if the project is in a Texas market where we have no dealer representation.

Q: How soon can I get doors and windows once I have ordered?

A: Lead time begins when you approve the submittal drawings for your project. Lead time can vary from 8 weeks to 16 weeks, depending on existing orders in our shop.

Q: Can we pick a custom frame color?

A: Rehme offers 3 standard colors:  Black, Bronze & Dark Bronze. Additionally, Rehme can supply any finish from the PPG High Performance Coatings line. There are approximately 150 colors available.

Q: Do your steel doors and windows include glass?

A: Glass and glazing services are sold separately from the doors and windows. Installing the doors and windows without the glass allows for proper frame installation and fenestration functioning. The glass is then installed on site for optimal glazing quality.

Q: Do you install your doors and windows?

A: In some areas in Texas, our sister company, Rehme Service Company, can sell you a glass, glazing & installation package. In other areas, our dealers are qualified to furnish turn-key services.

Q: What kind of maintenance is required?

A: Clean painted surfaces with mild soap and water with a lint-free, cotton cloth, rinse, and towel dry to alleviate water spots. Avoid using paper towels.

Do not use abrasives (Scotch-Brite pads, Comet, Ajax, etc.), solvents (paint thinner, alcohol), or harsh chemical cleaners (bleach, Pine-Sol, Mr. Clean, etc.). These items can scratch, fade, discolor, or in some cases, even remove paint.

Be sure to repair any paint damage (chips, scratches, etc.) immediately to prevent rust.

Q: What is the difference between hot-rolled and cold-rolled steel? And why does it matter?

A: There are 2 main types of steel available – hot-rolled and cold-rolled. Hot-rolled steel is formed by rolling steel at a high temperature to form it. Cold-rolled steel is created when this hot-rolled steel material is cooled and further processed to increase the strength and hone the material to be smoother, straighter and more dimensionally accurate.

Hot-rolled steel is a great material for structural construction and other applications that don’t require precise dimension or shape. But, it is not an ideal material for building precision windows and doors, because it’s not dimensionally accurate.

Cold-rolled steel is more expensive, but it is a much higher quality product. We insist on using cold-rolled steel in every product we make because it:

  • Welds cleaner
  • Is manufactured with a much higher tolerance of dimensional accuracy
  • Is a straighter, stiffer material
  • Has a crisper edges and smoother surfaces
  • Allows for the thinnest site lines
  • Does not have mill scale on it like hot-rolled does (Mill scale negatively affects how well paint sticks to it.)

We specifically use American-made cold-rolled steel, because it is a superior, straighter product than imported steel and supports American businesses.

Q: Do your products conform to Title 24 or other energy codes?

A: Our products do not specifically conform to Title 24. However, our product is listed in the NFRC Certified Products Directory, and using NFRC test results for Rehme products in a Performance-Based or Non-Prescriptive (aka “REScheck”) program will normally yield good overall energy performance numbers for your project. Product performance varies by application.

Q: Do your doors and windows meet hurricane and impact-resistance requirements?

A: Our products are in the process of Design Pressure testing, but do not yet meet those requirements. We currently do not offer a Coastal Product.